🔒 Data Protection

App11's Privacy Policy – Your Data, Your Security

The information you share with app11 is a trust we hold in the highest regard. We never sell, rent, or share your data with anyone without your consent. This Privacy Policy sets everything out clearly and transparently.

Last Updated: January 2026
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What app11 does to protect your privacy

Your data protection is our top priority in every decision we make.

Strong Encryption
All your data is protected with 256-bit SSL/TLS encryption. From passwords to payment details — everything is stored in encrypted form and remains completely unreadable to others.
Secure data storage
app11's servers follow internationally recognized security protocols, with 24/7 data center monitoring and regular security audits.
No Data Selling
We never sell or rent your personal information to third parties. Sharing data with advertisers, data brokers, or for any commercial purpose is strictly prohibited.
Your Controls
Your data belongs to you. You can request to view, correct, or delete your data at any time. app11 will action your request within 30 days.
Cookie Transparency
We are fully transparent about which cookies we use and why. You can disable non-essential cookies at any time.
Opt-Out Option
You can unsubscribe from marketing emails or SMS at any time. We respect your preferences.

1 Introduction & Scope

This Privacy Policy applies to app11 (https://app11.click) and all its services. By opening an account, logging in, or using any of app11's services, you are deemed to have accepted this Privacy Policy.

We believe transparency is the foundation of trust. That's why we openly explain everything we do — and don't do — with your data. No hidden terms, no fine print.

This policy is built in compliance with applicable Bangladeshi law and international GDPR guidelines. Protecting your personal data is our highest priority.

Our commitment: app11 will never sell, rent, or share your information with third parties without your consent.

2 What Data We Collect

App11 collects two types of data – information you provide directly, and information collected automatically.

What you provide directly:

Data type When It Is Collected Why It's Needed
Name & Date of BirthAt RegistrationIdentity Verification & Age Confirmation
Mobile numberRegistration & KYCCommunication & Security Verification
Email AddressAt RegistrationAccount Management & Notifications
AddressDuring KYC verificationMeeting Legal Requirements
ID Document DetailsDuring KYC verificationAge & Identity Verification
Payment InformationAt the time of transactionDeposit & withdrawal process

Automatically collected information:

  • IP address and location data (down to city level)
  • Device type, operating system & browser
  • Time spent on site and pages visited
  • At login & logout
  • Gaming & betting activity logs

3 How We Use Your Information

App11 uses collected data solely for specified purposes and never beyond that.

  • Service delivery: To manage your account, process payments, and deliver gaming services
  • Security: To detect fraud, keep accounts secure, and prevent suspicious activity
  • Legal Compliance: To comply with KYC and AML (Anti-Money Laundering) regulations
  • Customer Support: To resolve your issues promptly
  • Improvement: To enhance your platform experience
  • Contact: To inform you of offers, bonuses & important updates (with your consent)

ℹ️Please note: We analyse your gaming data solely to promote responsible gaming and to improve your overall experience.

4 How long your data is retained

App11 does not retain data beyond what is necessary. Retention periods depend on specific purposes and legal obligations.

Data type Retention period Reason
Account Information5 years after account closureLegal Requirements
Transaction Records7 YearsDirectives from Financial Regulatory Authorities
KYC Documents5 years after the end of our relationshipAML Policy
Gaming Logs3 YearsDispute resolution
Cookie DataUp to 2 yearsUser Experience
Marketing dataImmediately upon opt-outYour Preferences

Once the retention period expires, data is permanently deleted or fully anonymized.

5 Data Sharing Policy

App11 never shares data for commercial purposes. Information may only be shared in the following limited circumstances:

  • Payment Provider: bKash, Nagad, Rocket – only the information necessary to complete transactions
  • Game Providers: Limited data necessary to run the games
  • Law Enforcement Agencies: By court order or legal obligation
  • KYC Verification Provider: To authorized agencies for identity verification

In all cases above, only the minimum necessary data is shared. We have strict confidentiality agreements in place with all our partners.

⚠️Never shared: Your information is never shared with advertisers, data brokers, social media platforms, or any other commercial entities.

6 Cookies & Tracking Technologies

App11 uses cookies on its website. Cookies are small text files stored in your browser.

Types of cookies we use:

  • Essential cookies: For login sessions and security – these cannot be disabled as they are essential for the site to function
  • Functional Cookies: To remember your preferences & settings (e.g. language selection)
  • Analytics Cookies: To understand which pages are visited most — your identity is never disclosed

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working.

7 Your Rights

As an app11 user, you have the following rights:

Right to access Right to rectification Right to Erasure Data Portability Restriction of Processing Right to Object

How to exercise these rights:

  1. Email us at support@app11.click
  2. Clearly state the type and reason for your request
  3. Provide your account details for identity verification
  4. App11 will respond within 30 business days

Free of Charge: All requests relating to your data are handled completely free of charge.

8 Child Protection Policy

App11 is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If a parent or guardian believes their child has created an account on app11, please contact us immediately. We will delete all associated data and close the account.

⚠️18+ mandatory: Age is verified at the time of registration. Creating an account with a false age may be a punishable offence under applicable law.

9 Our Security Measures

Technologies and practices app11 uses to protect your data:

  • 256-bit SSL/TLS Encryption: Highest-grade encryption on all data transfers
  • Two-Factor Authentication (2FA): An extra layer of security at login
  • Firewall Protection: Advanced network firewalls block unauthorized access
  • Regular Security Audits: Regular system audits by third parties
  • DDoS Protection: Protecting servers from cyberattacks
  • Payment Tokenization: Payment details are never stored directly

That said, no method of transmission over the internet is 100% secure. Please keep your password strong and never share it with anyone.

10 Third-Party Services

App11 uses certain third-party services, such as game providers and payment gateways. These organizations have their own privacy policies.

We only work with partners who comply with international data protection standards. A Data Processing Agreement is signed with every partner.

ℹ️Game Providers: Providers such as Evolution Gaming and Pragmatic Play are internationally licensed and adhere to strict data protection standards.

11 Privacy Policy Updates

App11 may update this Privacy Policy from time to time. For any significant changes, we will:

  • Send a notification to your registered email
  • We will notify you via a pop-up when you visit the site
  • We will publish the update date at the top of this page

Continued use of app11 after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

12 Contact Us

For any questions about this Privacy Policy or any requests regarding your data, please contact our Data Protection Officer.

  • Email: support@app11.click
  • Subject: "Privacy Request"
  • Response Time: Within 7 business days

Our commitment to protecting your data is unwavering. Feel free to reach out with any concerns.

Common Questions About Privacy

Absolutely not. app11 never sells your mobile number or any other personal information to third parties. Your number is used solely for account verification and security purposes.

Yes, completely safe. Your NID or passport details are used solely for KYC verification and are stored with 256-bit encryption. No one outside our authorized KYC team can access this information.

Most data will be deleted; however, transaction records and KYC information must be retained for 5–7 years due to legal obligations. After this period, all data is permanently deleted.

No, your gaming history is entirely private. It may only be shared in response to a court order or an official request from a law enforcement authority.
Have more questions? Our FAQ Page Visit or email us at support@app11.click. Our Bengali-speaking support team is always ready to help.

Your data is safe, your gaming is assured – start now at app11

Your privacy is fully protected at app11. Register, claim your bonus, and enjoy Bangladesh's best gaming experience with complete peace of mind.

By registering, you agree to our Terms & Conditions & Privacy Policy you agree. 🔞 18+

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