App11 FAQ – Your questions, answered right here

No. Each individual Only one app11 account is approved. Opening multiple accounts Terms & Conditions violations may result in permanent suspension of all accounts. Bonuses will also be forfeited.

There are two ways. 1. On the login page, click "Forgot Password?" and set a new password using the OTP sent to your mobile. 2. Go to the OTP Login tab and sign in directly using your mobile OTP. For more details, Login Page see here.

Log in with your password, then go to Account Settings > Edit Profile to enter your new number. You'll need to verify the new number via OTP. A KYC check may be required for number changes. If you run into any issues, contact us at support@app11.click.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. Wait 30 minutes and try again, or use OTP Login instead. If your account is locked for another reason, please contact support.

KYC (Know Your Customer) is the identity verification process. It is required before your first withdrawal or for transactions above a certain amount. Verify your account via Account Settings by uploading a photo of your NID or passport. Approval typically takes within 24 hours.

Withdraw your balance before closing your account. Then go to Account Settings > Responsible Gaming > Self-Exclusion and select "Permanent Closure", or email support@app11.click. Responsible Gaming Learn more on this page.

Your account is activated instantly upon mobile OTP verification — no waiting required. You can deposit and start playing right away. For more details, Registration Page see here.

Minimum Deposit ৳300. Accepted methods: bKash, Nagad, Rocket and bank transfer. Deposits via bKash and Nagad are credited to your account instantly, with no additional charges.

Typically 15 minutes to 2 hours withdrawal is processed within the timeframe. During peak hours, it may take up to 4 hours. Without KYC verification, your first withdrawal may take up to 24 hours. Bank transfers take 1–3 business days.

Minimum withdrawal ৳500. The withdrawal number must be the registered mobile number — withdrawals to third-party numbers are not permitted. Bonus balance can only be withdrawn after meeting the required wagering conditions.

app11 deposits & withdrawals no charges. However, your mobile banking operator (bKash/Nagad) may apply their own transfer charges. This is outside app11's control.

Wait 5–10 minutes first. If it still hasn't arrived, email support@app11.click with your transaction reference number. You can also reach us via live chat. Issues are typically resolved within 1 hour.

Yes, a withdrawal can be cancelled while it is still "pending". Go to your transaction history and click the "Cancel" button on the relevant request. Once a withdrawal is completed, it cannot be cancelled.

Daily maximum deposit ৳1,00,000. Daily maximum withdrawal ৳50,000. VIP members enjoy higher limits. To lower your own deposit limit, go to your Responsible Gaming settings.

After registration Automatically credited on your first deposit 150% bonus is added. For example, a ৳1,000 deposit earns you a ৳1,500 bonus. The maximum bonus is ৳15,000. No extra steps are needed to claim it.

Wagering means you must place a specified amount in bets before withdrawing a bonus. A 10x wagering requirement applies to the welcome bonus — so for a ৳1,000 bonus, you need to wager ৳10,000 before it becomes withdrawable. Casino games contribute 100%, and sports bets contribute 100%.

On your first deposit each day, 10% Reload Bonus automatically. The rate may be higher on special occasions or during active promotions. To see the latest offers, Latest Promotions visit the page.

The welcome bonus is valid from the day it is received 30 days. Reload bonus validity 7 days. If the wagering requirement is not met within the validity period, the bonus will be forfeited. You can check your bonus balance and expiry date from your account.

On your weekly net losses, 5–15% cashback is available. It is credited to your account automatically every Monday. The higher your VIP level, the higher your cashback rate.

Yes! When someone registers using your referral code, you ৳200 Referral Bonus will be rewarded (after your friend's first deposit). You can find your referral code in Account Settings. There's no limit on how many friends you can refer.

app11 features: Sports Betting (cricket, football, tennis), Live Casino (Baccarat, Roulette, Blackjack), Slot Machines, Card Games (Teen Patti, Rummy), Fishing Games and much more. To browse all games, Popular Games visit the page.

Live betting lets you place bets in real time while a match is in progress. Odds change by the moment. Log in and Sports section and look for the "Live" tab. Quick decisions are essential, as odds can shift within seconds.

Once confirmed, bets generally cannot be cancelled. However, select betting markets offer a "Cash Out" option that lets you secure a partial win before the match ends. If a match is cancelled, your stake is automatically refunded.

Yes, app11 is mobile-friendly. You can use it directly from any smartphone browser. Android & iOS An app is also available, offering faster performance and push notifications.

New games are added every week. New Games page to see all the latest additions. With app notifications enabled while logged in, you'll be notified whenever new games are added.

If you lose connection during a Live Casino or slots game, it will resume from where it left off. If you believe you've suffered a loss, check your game history and contact support. For Sports Betting, any bets placed before a connection issue remain valid.

app11 256-bit SSL Encryption uses. Your personal and financial information is never shared with third parties. All games are audited and certified fair by independent third parties. For more details, Privacy Policy Read.

Go to Account Settings > Security > Two-Step Verification to enable it. Once active, an OTP will be sent to your mobile at every login. This is the best way to keep your account secure — especially when logging in from a new device.

Change your password immediately and notify us at support@app11.click. If you see an unfamiliar device in your login history, select "Log out of all devices". We monitor accounts 24 hours a day.

No. app11 does not sell or share your information with any third party. Data may only be disclosed to authorities when required by law. To read our full policy, Privacy Policy Read.

Use a strong password, keep OTP login enabled, never share your password with anyone, avoid public Wi-Fi, and regularly review your login history. app11 will never ask for your password via email or SMS.

Three ways to reach us: 1. Live Chat (fastest – bottom-right corner of the website), 2. Email: support@app11.click (typically responded to within 1–2 hours), 3. Log in to your account and submit a ticket. Full support is available in Bangla.

Yes, app11 support 24 hours, 7 days a week Yes, available. Average live chat response time is under 5 minutes, including on holidays.

To raise a complaint, email support@app11.click with full details. We take every complaint seriously and aim to resolve it within 48 hours. For urgent matters, you can also request to speak directly with a manager.

Learn more by visiting these pages: About Us, Terms & Conditions, Privacy Policy and Responsible Gaming. All information is available in Bangla.